• Thebeardedsinglemalt@lemmy.world
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    2 months ago

    Me: [Lets direct manager know Production is down]

    Manager: How long will it take to fix?

    Me: maybe an hour or so

    Manager: ok, draft a notification so I can send corporate-wide email.

    Me: … shouldn’t I start working on the fix?

    Manager: [gets pissed]

    Me: [spends 3 minutes drafting an email]

    Me: [starts working on a fix]

    2.7 minutes later

    Director calls. Spends 10 minutes telling me how important this is, why it needs to be my primary focus, asks for me to give them a quick breakdown so they can inform the AVP.

    Me: [goes back to working]

    104 seconds later

    AVP stops by my desk. Asks why it hasn’t been fixed yet. Spends a few minutes telling me how critical this outage is and needs an explanation so they can keep the VP up to speed on the status. Total time 12 minutes.

    Me: [tries to start working again]

    3.1 minutes later

    VP calls me into the conference room for an emergency. Asks me why they were pulled out of a meeting and how bad it looks on their division this has been down so long. Demands a detailed breakdown for leadership, total time 16 minutes.

    Me: [tries to start working again to fix things]

    470 seconds later

    SVP comes by my desk and demands to know why production is down, but gets everything incorrect and misstates literally everything about what’s wrong. Says how unprofessional it is this hasn’t been fixed yet and how it’s costing the company money they can never get back. Chewed out for 11 minutes before I can get back to work.

    Me: [tries getting back to work to bring production back up again]

    Director tells me to join a conference call with disaster committee to give updates so they can triage and plan for outages across the company. Call lasts 19 minutes.

    Me: [finally able to get back to working on the fix, production has been down for almost 1.5 hours]

    Manager walks up to my desk. Said I estimated an hour to bring it back up and demands to know why it’s still down for 90 minutes and says this is definitely going on my review.

    • limelight79@lemmy.world
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      2 months ago

      I’ve had a similar situation. In my case it was people helpfully stopping by to suggest things, and my boss telling me to needed to work on something else that was less critical. Then I was like, hey, I’m going to telework because I can’t focus here… Oh no, you need to be here…

      Great, let’s work Saturday. Sigh.

  • Final Remix@lemmy.world
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    2 months ago

    I called support over a 3d scanner I’d bought that wasn’t working right, and 2 hours in, I had six engineers crowded around their webcam like this. It was amazing.

    • slazer2au@lemmy.world
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      2 months ago

      And each of them want at least a 15 min 1 on 1 meeting to ask what is going on and how long until it’s fixed.

      • CannonFodder@lemmy.world
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        2 months ago

        1:1 meeting with each combo is 45 meetings. But many can happen simultaneously. Too complicated for me to figure out. Better bring in a coordination manager.

    • Thebeardedsinglemalt@lemmy.world
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      2 months ago

      Juan is the one digging and everyone standing around are the ones saying he’s just a lazy DEI hire…3 of which are cousins working at their family business who were hired to a 2nd tier position straight out of high school.

  • kryptonianCodeMonkey@lemmy.world
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    2 months ago

    This is currently me, but for a non-prod issue from another team that is not our teams problem yet needed to have an emergency call with 10 engineers on it including 3 from our team and ultimately resolved when they just retried the deployment again. During lunch too.