I would prefer Jira over ServiceNow, my previous job had jira and it ran smooth, ServiceNow is just a clunky mess
As a ServiceNow dev/admin, I support this opinion so hard.
I’ve worked at a company that used both. One for development the other for support tickets.
The idea that people would use ServiceNow for development tasks is scary.
My company also uses both. We create support tickets in ServiceNow but it is also used for requesting access to different programs and network drives. It has been used for a couple of years and I have still not figured out how to see what I have access to, which feels like a basic feature.
I feel this so hard hell just looking for tasks assigned to me can be a challenge. And my workplace uses SN for everything, so we got STRY tickets for our agile development which we then create CHG tickets to deploy with CTASK tickets to associate with other teams when we need their help in a deployment which is almost all of them. Writing up a change is easily a 30 minute exercise in frustration
I was a vocal hater of Jira till I switched to a company that rolled their own ticketing system. Now I love Jira.
what’s your feelings about freshservice?
Haven’t gotten to play with that one, but it looks clean.
I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason. That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.
Yeah that sounds about right, the ServiceNow config at my work also feels like a house of cards, I also feel like I lose at least an hour of work anytime I have to interact with the damn thing
Bit unpopular, but I actually prefer servicenows ticketing system over Jira. Although a big part of that comes down to how my team worked for a while
For a while I had to use Jira for any cloud work and ServiceNow for any dev work on that platform. Keeping track of 2 different boards is maddening
Yeah what’s worse than 1 task list to manage? 2 task lists in different platforms
Jira is the worst project manager software, except for all the others - Churchill
I don’t mind Jira that much.
Fuck. Monday is tomorrow. I go back to this shit, and pretending to care about my job…
Where is “slapping management insistent on AI?”
Ah man, my boss wants to get our department Meta glasses for taking pictures of parts we make, we literally get a bonus on our pay cheques for us having our phones on us an be reachable.
I’m convinced that Jira is difficult on purpose to sell more consultancy and gold partnerships and trainers
I’ve never understood the hatred for Teams. I don’t particularly like Slack, and Teams (from my limited experience using it) doesn’t seem that much worse.
On a 4k monitor you can still only get about 80 characters of monospaced font per line, because of the “negative space” fetish UX designers have.
Something dead simple like posting a stack trace, and then having someone able to, you know, read it… It’s just not something teams really does well.
I can understand how the tooling probably does a ton of stuff that corporate users want (integrating with calendars, tons of access controls for spaces for important people to talk, etc) but for a dev working primarily with a handful of other devs and qas, there is a feature set mismatch. I can’t begin to tell you how badly I don’t give a shit about 99% of its features.
How long has it been since you used Teams? I’m no apologist, I have plenty of gripes with that piece of crap software, but this seems like a crazy stretch. Teams makes it almost trivial to embed code blocks with syntax highlighting for a wide array of languages, which can be easily copied out of Teams or opened in a separate viewer for easier reading.
It’s been about 36 hours?
Maybe we’re using an old version or something, but code blocks still don’t expand horizontally to fill the available space, so we just get a horizontal slider bar.
or opened in a separate viewer for easier reading.
Yes, that’s my beef. If I need to juggle content to external text editors to read them, then IMO it has failed the categorical imperative of the tool.
Edit:
Back to work Monday morning:
Collapse all side bars, you get 89 monospaced characters. Approximately 2/3 of the horizontal screen space is reserved for empty space.
I prefer the way Slack groups threaded conversations within a channel. Teams channels are clunky enough that we just end up using group chats instead.
💯
Literally every week I encounter new bugs, it gets worse and worse. Many very basic features (like inline code with back ticks) just stopped working months ago and don’t work anymore. Scrolling in some channels is completely broken, jumping around wildly. Sometimes messages just don’t get sent (both on Android & Web). Sometimes calls work perfectly all day, then the next call just randomly changes audio device settings and I have to find what’s wrong again. Sometimes the video stream of a shared screen just doesn’t work, or stops working when switching to the small pop-up window while looking at chats, so the other person has to re-share. Sometimes the “available” state is just broken and keeps getting set to “away”. The search just doesn’t find many things, even when searching with fairly exact parameters.
It’s a daily source of frustration & literally gets worse by the week. I can’t remember a program that’s made me angry as much as Teams has.
Teams is trash, I have to use it with certain clients, slack for everything else. Literally everything it does is like a wish.com fail version of slack. Like if you ordered slack on temu.
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Definitely not gonna defend Microsoft’s naming, let alone their versioning!
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They are now finally putting some work in to improve it. I don’t remember much what I used to hate particularly, it was mostly UI related, bugs or the bad Mac implementation.
The new combined view with chats and teams is much better than the split sections.
It took them until just recently to have a basic code block format like everyone else, instead of this annoying editor-in-editor mess they had before (and still kept for some reason).
It used to be very buggy like you had to hunt down the source of some notification to mark it as read. It still doesn’t 100% sync with Outlook. If an event is cancelled and I click delete in Outlook, I also have to go to Teams and „read“ this update. You can set group events in Teams but they somehow don’t end up in Outlook.
What I really like are the clay-like emojis designs.
Bugs around read-notifications are pretty bad. Slack still has those, but they’re infrequent and transient, and often solvable with a hard-refresh.
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Do you really use Teams? If you do, you should not be able to say that
I used it briefly when it first came out; otherwise no, my employers have used Slack.
I feel like my company pays me well just to deal with all the crappy software we have to use. Teams, Jira, Salesforce, ServiceNow, it’s quite the shitsym.
My previous job was tech support for multiple companies. One of our clients was using Salesforce. Another client used Jira.
A handful of clients were using their own Teams to which I had to connect or run using Citrix and Pulse Secure/Ivanti. Sometimes I had to juggle between three or four Teams.
I’m so glad I quit. I can only hope my next employer won’t use Teams, but I won’t hold my breath.
Teams now has a multi-account feature, whoch really changes things
Nah it sucks. You don’t get a fucking notification when someone messages you on a different organization. For fuck’s sake.
At some point I was trying to coordinate a situation with someone from our client using the Teams of my organization. It worked for a while before being blocked by Teams, because we were in a different organization.
I’m sure it was a configuration issue, but I am not an admin for MS shit, had hundreds of calls, needed to communicate with my clients, and was blocked by that crap.
I may have swore a bit.
After being forced to use Azure DevOps instead of JIRA… I wish I had JIRA back…
I don’t care what M$ says, Azure DevOps is being left for dead. As someone who worked on the System Center space for years, I know the signs of a product they want to kill but can’t. I’m convinced the only reason it is still around is because some internal teams haven’t moved to GitHub yet.
I’ve had to write some automations using the Jira Cloud API. holy shit, is this an accurate pyramid
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