tl;dr :

  • Hexchat IRC client app development stopped
  • Linux Mint team was building IRC client to replace Hexchat
  • The team tried Matrix and liked it
  • Linux Mint’s communication channels are moving from IRC to Matrix
  • The desktop app will be named Matrix to avoid confusion
  • lemmyreader@lemmy.mlOP
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    2 years ago

    I still think forums are the best way to handle support. Even phpBB is better than any chat. Have a bot alert a chat channel that the project team hangs out for every new topic or something, if that’s a concern.

    Giving the users the choice to have IRC and a forum sounds nice to me. Forums for the longer conversations and be able to look up things with a search engine, and IRC for quick questions and informal chat.