How often do you turn your iPhone or android smartphone off? Not often enough, says the NSA as it issues a security warning to all users about zero-click attacks.
we are talking about user devices in the wild, likely in an unknown state, with highly variable usage patterns by the user. someone with experience can usually determine how deeply to poke based on 30 seconds of questioning the user.
“reboot” is absolutely valid when the issue is trivial, non-recurring and the equipment is not sensitive. if a reboot destroys logs then the device was not important to you to begin with.
“have you tried swtching it off and on again” solves 90% of support requests - at least for a little while ;-)
It solves virtually none of them, it is pretty good at destroying all the evidence needed to actually fix the problem for good though.
we are not talking about backend systems here.
we are talking about user devices in the wild, likely in an unknown state, with highly variable usage patterns by the user. someone with experience can usually determine how deeply to poke based on 30 seconds of questioning the user.
“reboot” is absolutely valid when the issue is trivial, non-recurring and the equipment is not sensitive. if a reboot destroys logs then the device was not important to you to begin with.
I hate when a restart fixes it. It means it will never be fixed.
Are you a doctor? Coz living beings is the only case I can think of where this is true.